General Information

Any access or use of HEADQUARTERSTORE.COM signifies your consent to the following policies, terms and conditions. Prior to taking any legal action or raising any external dispute, please contact us at HEADQUARTER directly and notify us of the nature of your issue with the view of reaching a mutually agreeable solution.

 

Payments and Charges

We accept all major credit cards (American Express, Visa and MasterCard) in STRIPE. Please note that registration is not required in order to place an order through STRIPE Checkout.

When an order is placed on headquarterstore.com and payment is confirmed, you will receive an email confirming the order and the billing details. Order acceptance occurs when the funds have been received and the product(s) have been dispatched to you.

All orders are Mexican tax included. When ordering goods from Headquarter internationally, your order may be also be subject to import duties and/or taxes. Headquarter is not responsible for any charges that are incurred from customs, duties or taxes whatsoever. Any additional charges for customs clearance are considered outside of our control, and Headquarter cannot predict the value of what these charges may be. For further information on custom and excise tax policies in your country, please contact your local customs office.

Headquarter reserves the right to amend prices on the website. Despite our endeavour to maintain accurate and correct pricing on the website, there may be mistakes from time to time. If there is a mistake, you will be notified by email before your order is dispatched to you.

Shipping costs are not included in the prices of our products. Shipping costs are determined by the requested shipping address, shipping method and the value of your order. In some cases, due to the size or weight of the particular item(s) in an order, additional shipping charges may apply. In these circumstances, customers will be notified via email and asked to pay additional shipping and handling charges.

To request a modification or cancellation to your order, please contact us at 01152 5511238 or email store@headquarterstore.com as soon as possible. Be advised that all orders placed for “Release Product” are final sale and not eligible for modification, cancellation, return or exchange once submitted. For all other cancellation requests, keep in mind that our business hours are 12 PM – 8 PM (Mexico City Time).

Once an order is submitted, Headquarter is not responsible for ensuring that it can be modified or canceled prior to shipment. In the case of In-Store Pickup orders, cancellation requests must be received prior to the customer being contacted for pickup.

 

Cookies and Related Technologies

Headquarter uses cookies, tracking pixels and related technologies. Cookies are small data files that are stored on your device to aid in tracking use of the website and to improve user experience.

Your browser can be set to refuse cookies or delete them after they have been stored by referring to your browser’s help section for instructions. Headquarter will not be held responsible for any function that may not operate after you delete cookies, or any damages (pecuniary or otherwise) arising from those functions not operating or having reduced functionality.

 

Security

For all orders, Headquarter provides the option of checking out with PayPal, the most trusted internet payment processing company. When checking out with your PayPal account or through PayPal Express Checkout, all personal and credit card information is transmitted through PayPal’s secure connection.

If you have questions regarding these policies, terms, and conditions, please contact us anytime.

 

Policy.

"By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency."